Have Access to over 100 Courses Loaded on Your Private Web Based Training Portal
PLUS: Be able to add your own in-house courses
PLUS: Get personal development CD's for all your staff!

Skill Makes Labour Valuable and that is why skilled people get paid more. If you have a certain skill that is in high demand you get rewarded for that skill.

These skills are all about The Customer Experience. The Customer Experience is how your customer experiences your business. It is delivering on customer expectations. Delivering on The Customer Experience requires skill. If your staff have the right skills to deliver on customer expectations your business will be great.

How do you develop those Customer Experience skills?

There are various ways to develop the skills of people. Here are a couple of options:
1 Coaching
2 Conventional Training
3 OnLine Learning
4 Weekly Training Sessions

1) Coaching

Coaching is a one-on-one session where the coach helps the individual develop in specific areas.
Advantages: The advantages of coaching include a personal approach to individual development.
Disadvantages: Time and resource intensive thereby increasing costs.

2) Conventional Training

This is a day or couple of days training. Usually away from the office and expensive.
Advantages: A relatively quick way to up-skill staff.
Disadvantages: Course retention decreases after the course. Typically information is lost after the training is done. Have you ever been on a course and a week later you can't remember two pages? That is a typical example of how course detail decrease over time.

3) On-Line Training

This is training conducted via an Internet (web) based system.
Advantages: On-Line allowing the training to take place anywhere; anytime. Courses can be redone and courses can easily be tailor made to fit specific requirements.
Disadvantages: Requires Internet access to conduct the training

4) Weekly Training Session

These are training sessions conducted in-house by the business, for staff. A wide variety of topics are covered.
Advantages: Keeps training fresh and consistent.
Disadvantages: Recall rates may be low and it may be inconsistent.

E-Learning and On-Line Learning

What is it? E-Learning (electronic learning) is where the medium of instruction is computer based. On-Line Learning is learning via the Internet.

The benefits of E-Learning are numerous:

a) Increased Productivity: Your staff are able to do the learning when they have a moment. This ensures your staff are not taken out of the office for days to do personal development and learn new skills.

b) Cost Effective: Due to the courses being online it saves on venue costs; travelling costs and printing costs. These are bottom line savings in any business.

c) Any time, any where with Internet Access: Your staff are not dependent on doing training at the office. They can log in from anywhere in the world to do the training. This is like having your own Distance Learning University. Be able to deliver content anywhere and safely.

d) Various Topics: This medium caters  for various topics. Topics include business skills, customer service, personal development, and many more.

e) Ground Work: You can use e-learning to lay a solid platform for future learning. For example; if you decided a staff member must be on a development plan; they can start that development with e-learning. This ensures a strong foundation; laying the initial ground work for future development.

f) Refresher Training: E-Learning can be done again; and again. This is a great tool to use as refresher training.

g) Introduction to a Topic: When staff attend a course; it usually takes the first part of the day to understand the course and why they are there. By completing a course on-line before attending an actual course the learners is more prepared and ready to learn when attending a course.

h) Coaching. On-Line Learning is a great tool to be used with coaching. Many personal coaches suggest to develop in specific areas. This development comes at a price and one needs to wait before going on a course. With On-Line learning the delivery is immediate. This empowers the employee and the coach to achieve more in less time.

Goals of E-Learning

The goals of E-learning are two fold:

Firstly; transfer consistent knowledge to help learners perform better at certain tasks. Consistent knowledge is key. This ensures your customers are experiencing the right service the first time.

Secondly; expanding the learners perspective on the world allowing the learner to develop skills in all areas of life. Solutions to business problems don’t always come from business information. Sometimes the best solutions are from other sources or while doing something completely different. This is the second goal of E-Learning; developing the person on all levels with various courses.

Reaching these goals develop the key skill set of employees making them more valuable in your business.

LMS – Learning Management System

A LMS is what is needed to effectively conduct online training. The system allows you to create a community of learning in your business. It is about delivering, tracking and managing training.

With an LMS You can:
- Deliver training content to your staff anywhere with Internet access
- Conduct Surveys online; asking employees their feedback
- Start Your Own Wiki where you share knowledge in the organization
- Manage courses
- Have a chat module where courses are talked about
- Have an online forum to discuss courses and specific topics

All of these elements are modular. You can decide to include or exclude them; depending on what you need.

What Makes OpenCourses.co.za Different and Unique?

Open Courses have put together over 100 courses. These courses are included in the set-up of your hosted LMS. This is over 8000 pages of information. If you had to do one page a day it will take you more than 21 years to work through all the information. That is a lifetime of learning and development.

1) The Pre-loaded Courses covers the following Business Areas

- Sales
- Marketing
- Project Management
- Customer Service
- Personal Development
- HIV and Aids Awareness
- Leadership
- Receptionist
- Secretarial
- Recruitment
- Book Keeping
- PC Literacy Courses

2) Personal Development Courses Include

- Effective Communication Skills
- Get Motivated!
- Get What You Want In Life
- How To Manage Your Lost Career
- The New You!
- Unstoppable Confidence
- Your Own Health
- The Healthy You
- Your Self Esteem
- Self Improvement
- Your Success
- Anger Management
- Five Essential Traits for Success
- Improve Your Memory
- Overall Personal Development
- Talks on Talking

3) E-mail Courses

Another unique feature is e-mail courses. These courses are delivered via e-mail; directly to the learners’ inbox. This is a highly effective method for course delivery.

E-Mail Courses (e-mail required)
- Entrepreneurial Course: A weekly entrepreneurship course covering various aspects of entrepreneurship
- Daily Motivation
- Self Improvement I
- Self Improvement I

4) CD Audio Courses

Also; Open Courses have put together a list of topics to be included on a CD. This serves as a second medium for personal development. You can choose from a list of 14 topics.

5) Secure and Branded LMS Site

You get your own branded site with your logo and company brand. This ensures a consistent message to your staff. The site is secured with SSL certificates.

6) Years of Experience in Systems, Training and Coaching

We have over 10 years training experience on various levels; from business skills to personal development. We also have extended experience in systems and system development, change management and business solutions.

7) In-House Course Development

You can add your own in-house built courses to the system. Many times business have specific requirements when it comes to people development. A change in business strategy or a change in the environment might require some development. This is die ideal solution to inform your staff of business changes. You can have a course ready in one day and have people doing the course the next day. That is how quick a course can be put onto your online training system.

Need to focus on business best practices? No problem! Convert your current best practices into online training modules. This ensures your staff are informed on the best practices for your business. This will increase client satisfaction and the bottom line due to less rework and higher client satisfaction.

Special Offer – Only 10 Packages Available!

This is limited to Only 10 - Act Fast Before its Gone!

The offer entails:

• Drastically lowered set-up fees and  decreased license fees
• Your own branded LMS
• Your training portal is secured with SSL certificates
• 6 Month Pilot Agreement so you can see the success for yourself
• PLUS every learner receives a Personal Development CD as a bonus at no FEE for 6 months! You choose the topics!

Do it now! Reward your staff. Develop their skills and have a company that is more valuable tomorrow!

Click here for a short Presentation on Open Courses